Our groomers are skilled professionals who rely on a predictable schedule. Last‑minute cancellations = lost income. This policy safeguards our team’s wellbeing and livelihood so they can continue providing the caring, one‑on‑one service Dapper Doggery is known for in Poway, Ramona, and North County San Diego.
We also invest in top‑tier shampoos, conditioners, coat‑specific treatments, hand‑finishing, and low‑stress handling. Protecting our team’s time protects your pet’s experience.
Deposit Policy
- 50% deposit is required for all new clients when booking.
- Clients with a history of short‑notice cancellations, reschedules, or no‑shows may also be required to place a 50% deposit for future appointments.
- Your deposit is applied to your service total at your appointment.
Reminder cadence: We send reminders starting 72 hours before your visit. If you don’t see them, check spam or call us. (Technology behaves like a cat: helpful… when it feels like it.)
Cancellations & Reschedules
- 24+ hours’ notice (from your appointment start time): Your deposit is fully refundable.
- Less than 24 hours’ notice or no‑show: Your deposit is forfeited.
- Late arrivals that prevent a safe, complete groom are treated as a no‑show.
We understand emergencies happen—please let us know as soon as possible. The deposit policy still applies.
How to Cancel/Reschedule
Use the link in your confirmation/reminder message or call the salon directly. Provide 24+ hours’ notice to keep your deposit refundable.
Our Service Promise
- Best in San Diego (that’s the bar we set): Consistent, detail‑driven results.
- Premium products: Coat‑ and skin‑appropriate shampoos/conditioners and finishing sprays.
- Professional techniques: Individualized, low‑stress, one‑on‑one grooming with meticulous prep and hand‑finishing.
- Clean, modern studio: We keep it spotless—for your dog and our team.
- No overbooking: Less chaos, fewer mistakes, safer grooms.
- Local & family‑owned: Serving Poway, Ramona, and North County San Diego.
Thank You
By honoring this policy, you directly support the professionals who care for your dog—and you help us maintain San Diego’s best grooming standards. In return, we’ll keep doing what we do best: beautiful grooms, kinder handling, happier dogs.
Questions? Reach out—friendly humans on the other end, we promise.
Optional FAQ
Why do you require a 50% deposit for new clients?
To protect our groomers’ time and income so we can maintain top‑tier service, premium products, and professional techniques.
Is my deposit refundable?
Yes, only with 24+ hours’ notice from your appointment start time. Otherwise, the deposit is forfeited.
What counts as a no‑show?
Missing the appointment or arriving so late we can’t safely complete the groom.
What if there’s an emergency?
Contact us immediately. We’ll try to help with rescheduling; the deposit policy still applies.